Booklio Privacy Policy
Introduction

At Booklio (referred to as "Booklio", "we", "us", and "our"), we prioritize the privacy of our users. If you are in the EU, we are the data controller, unless otherwise stated. We invite you to read this privacy policy that details how we collect, manage, and protect your personal information.
This Privacy (and Cookies) Notice ("Notice") pertains to the website www.booklio.com, and any affiliate sites of Booklio ("Sites"), or our applications ("Apps") (collectively referred to as "Services").


Contacting us

Should you have any inquiries, comments, or requests concerning this Notice, you can reach out to us via our Contact Us page, or directly via email at [email protected]
What information do we collect & how do we use it?

The application of this Privacy Notice is as follows:
  • When you visit and navigate our Sites and Apps.
  • When you order products or book appointments with our Partners through Booklio (you will be referred to as a "Client").
  • If you are self-employed or represent a business on the Booklio platform (you or your business will be referred to as a "Partner")

We commit to using the information we gather about you responsibly, ensuring it is utilized for a valid reason and in compliance with data protection regulations. We have outlined these reasons in each subsequent section.
If you visit our services

By using our Services, we gather specific information to offer you the best experience. Whether you're merely browsing or have an account, every interaction with our Services will result in data collection. This encompasses technical data, details about your visit, and (if you opt-in) location data:

  • Technical Information: This can consist of phone number, IP address, login details, browser specifications, device IDs, social log-in ID/email address, time zone settings, operating system, and related details.
  • Information about your visit: This includes data like URLs accessed, pages viewed, demographic data, interaction metrics, traceable campaign links, and any contact made with our customer service.
  • Location data: This involves data about your country or region based on your IP address or other analytics. We use this to offer location-specific services, such as fraud detection or location-based content.

You can choose to opt-in or opt-out of location sharing via your device settings.

We harness the information collected to:
  • Enhance our understanding of how users interact with our Site and make improvements.
  • Optimize the presentation of our content across different devices.
  • Provide relevant information, products, or services based on user preferences or behavior.
Remember that adapting another company's privacy policy for your own use can have legal implications. Ensure you consult with legal professionals to make sure your privacy policy meets all legal requirements and is appropriate for your specific business operations and practices.

If you contact or engage with us
When you get in touch or interact with us, we gather the contact details and any other communication information you share.

Contact details encompass the basic data you provide such as:
  • Email address
  • First and last name
  • Phone number(s)
  • Social media handle (e.g., when you communicate with us via social platforms)
Communication information covers all exchanges you have with us, like reaching out to our Customer Service about a reservation or reporting an issue on our website.
This can include:
  • Emails
  • Text messages, in-app messages, and other digital communications
  • Calls
  • Letters
  • Direct in-person interactions
We utilize your contact and communication details to:
  • Engage with you, especially if you've requested us to, such as answering your questions, assisting with issues, and more.
  • Provide details you might seek about our services.
  • Connect you with Partners you've expressed interest in sharing your details with.
  • Update you with essential service-related information.
  • Reasons: contract obligations | legitimate interests | consent
When using our services for reservations
When you create a Booklio account through our Services, we might collect:
  • First and last name
  • Date of birth
  • Gender
  • Email address
  • Physical address
  • Mobile phone number(s)
  • Your photo, if you upload one (optional)
If you decide to sign into Booklio using your Google, Facebook, or Apple account, we will receive an access token facilitating this process, which provides us your name, email, user ID, and (excluding Apple) your profile image.
We link unique user IDs or other identifiers to your Booklio account.
As you navigate your account, we may gather details about your:
  • Transaction history, encompassing orders, reservations, or voucher acquisitions and utilization.
  • Favorites (like your preferred gym or salon).
  • Account settings
  • Social login details
  • Secure payment methods stored on file
Additionally, we may record data, if shared by you, about your preferences, references, how you got to know our services, or other user-contributed content (like profile images or reviews).

We utilize this account-associated data to manage your relationship with us, ensuring:
  • Consistent upkeep of your Booklio account
  • Provision of customer support
  • Seamless communication, orders, and bookings with our Partners
  • Simplified booking and payment process through your account
  • In instances where a Partner offers house services and you opt for them, to allow reservations at the given address
  • Delivering a tailored experience, including suggesting features, services, goods, and Partners we believe might be of interest to you.
Again, please ensure you consult with a legal professional to ensure that your privacy policy satisfies all the legal criteria and aligns with your specific business model and practices.

Providing Information to Partners

You might supply our Partners with consultation specifics, orders, and booking data, such as the date and time of your scheduled appointment. Via consultation forms available on our Services, Partners might also inquire about health-related information (like pregnancy status) or other sensitive data (referred to as "special category data").
You have the option to consent to receiving marketing material from a Partner. Partners might also import their customer data to Booklio, which could be to utilize our Services for marketing purposes. Note that Booklio will not employ this uploaded information for its own direct intentions. All marketing responsibility lies with the Partners.
For such data, the Partner acts as the data controller. Should you have any concerns or queries, kindly reach out directly to the respective Partner.
It's crucial to remember that this revised Privacy Policy needs to be cross-checked by a legal expert to ensure compliance with local laws and regulations, as well as to guarantee that it perfectly aligns with Booklio's operations and practices.

Purchasing Products from a Partner's Store
When you purchase any items from a Partner's store through Booklio, we might gather the following information from you:
  • Details of your order and historical purchase data, including any corresponding communication made via our Services;
  • Records of order cancellations, returns, and refunds;
  • Securely stored payment methods;
  • Any product reviews or ratings you provide.
We utilize your account details and order data to empower our Partners to process and manage your orders. This encompasses:
  • Allowing you to engage with and buy products from our Partners, which includes facilitating payments;
  • Sharing your contact data and order specifics with the Partner you've made a purchase from. This lets the Partner fulfill your order, oversee its management (including handling any cancellations, returns, or refunds), and communicate any updates or information regarding your order to you;
  • Keeping a record of your orders, any cancellations, returns, and refund transactions.

For Those Employed by a Partner
If you are associated with a Partner of Booklio (such as an employee, contractor, or other related roles), we might gather specific contact and business-related information about you:

Contact Information might comprise:
  • First and last name,
  • Job title,
  • Company or organization name,
  • Email address,
  • Telephone number,
  • Login credentials,
  • Results from KYC and ID verifications (we don’t store any supporting documents).

Company Details can include:
  • Business address,
  • Nature of the business (e.g., bookstore, library, educational institution),
  • Content of consultation forms,
  • Past and future scheduled meetings or appointments,
  • Data from point of sale transactions,
  • Data related to payment processing (we don't directly access this; only our designated payment processors handle it),
  • Analytical reports,
  • Information about Clients and promotions,
  • Images, promotional content, and other marketing materials.

Moreover, we handle additional data on behalf of your business that does not fall under personal data categories, such as financial records and inventory details.

When We Share Promotions, Updates, or Other Marketing Content with You
We might collect certain contact information, as previously outlined, such as your name and email address.
Additionally, we may maintain records of your marketing preferences, which detail the kind of information you wish to receive from us and if you have chosen to opt out of any direct marketing from Booklio.

We utilize this contact data and your marketing preferences to:
  • Dispatch promotions, updates, newsletters, insights, and other marketing materials to you.
  • Offer you tailored marketing, encompassing offers, features, services, products, and Partners we believe might appeal to you.
  • In situations where you are employed by an organization we are contemplating a partnership with, we might reach out to inform you about our Services and potential collaborations with Booklio.
  • Engage with you for feedback, which might be via surveys or other market research methods.

You are entitled to opt out of our marketing communications at any time. Simply click on the “unsubscribe” link found at the bottom of all our marketing emails.
Understanding Legal Justifications for Processing Personal Data
  • Consent
  • Definition: Explicit permission from an individual for the processing of their personal data.
  • Examples: Signing up for newsletters, opting-in for promotional emails, or agreeing to specific cookies on a website.
  • Withdrawal: Individuals can withdraw their consent at any point. For example, by clicking the “unsubscribe” link in emails.
  • Contract
  • Definition: Processing of personal data is necessary for the fulfillment of a contract with the individual or to take steps to enter into a contract.
  • Examples: Account creation, providing services, notifying changes to services or terms.
  • Exceptions: Agreements with third parties where the data subject (individual) is not a party are not processed under this basis but might fall under legitimate interests.
  • Legal obligation
  • Definition: Processing is necessary for compliance with a legal or regulatory obligation.
  • Examples: Complying with tax laws, employment regulations, know-your-client rules, anti-money laundering checks, or court orders.
  • Legitimate interests
  • Definition: Processing is necessary for the purposes of legitimate interests pursued by the organization or a third party, unless these interests are overridden by the individual’s interests or fundamental rights and freedoms.
  • Examples of legitimate interests include:
  • Improving and expanding website and services.
  • Keeping records up to date.
  • Conducting market research or analysis.
  • Enhancing, tailoring, and personalizing services and communications.
  • Implementing and enhancing security measures.
  • Growing business and marketing strategies.
  • Complying with or enforcing agreements with other parties.
  • Advertising and promotional efforts.
  • Balancing Test: These interests are weighed against the rights and freedoms of the individual. If the rights of the individual overshadow the interests of the entity processing the data, then processing cannot be justified on the grounds of legitimate interests.

Important Notes:
  • The onus is on the data processor (e.g., Booklio to ensure they have a valid lawful basis for each type of processing.
  • Different processing activities might have different lawful bases.
  • It's crucial to be transparent with individuals about the lawful basis for processing and the purposes of processing.
  • Individuals have specific rights tied to the lawful basis for processing. For instance, if processing is based on consent, the individual has a stronger right to have their data deleted.

If you contact or engage with us on Booklio

Should you contact or engage with us on Booklio, we will gather:
  • Contact Information: This encompasses details you provide, such as email addresses, first and last names, phone numbers, and potentially social media handles if you engage with us there.
  • Communications Information: This consists of your interactions with us, for instance, if you reach out to our Customer Support about a booking or order, or report an issue with our platform. It includes emails, texts, digital messaging, calls, letters, and any face-to-face conversations.

We utilize this information to:
  • Respond to any inquiries or issues you bring up.
  • Offer information about our services upon request.
  • Share your details with Partners, if prompted by you.
  • Keep you updated about any changes or updates related to our Terms of Service or platform usage.

Reasons for collecting this information: entering into a contract | legitimate interests | user consent
Using Booklio for Appointments

When you create a Booklio account, the following details might be required:
  • Basic identification: Name, date of birth, gender.
  • Contact information: Email address, physical address, phone numbers.
  • Optional: Profile photos.

If you opt for signing in through Google, Facebook, or Apple, we'll obtain an access token, giving us details like your name, email, user ID, and (excluding Apple) profile picture. Each account will have a unique user ID.

While using our platform, we might gather data about:
  • Your orders or bookings.
  • Preferences, like favorite venues or establishments.
  • Your account settings.
  • Social media login details.
  • Payment methods securely stored.

This information helps us in:
  • Account management.
  • Assisting with customer-related queries.
  • Enabling transactions with our Partners.
  • Offering a tailored experience by recommending certain services or partners.
If you order from a Partner's shop on Booklio

When you place an order through a Partner's store on Booklio, we might collect:
  • Details of the order and any related communication via our platform.
  • Records of cancellations, returns, and refunds.
  • Payment methods saved securely.
  • Reviews or ratings for the products.

We utilize this order and account information to:
  • Facilitate interactions and purchases with our Partners.
  • Share your details and order information with the respective Partner, so they can efficiently manage and fulfill your order, which includes processing potential cancellations, returns, or refunds.
  • Archive records related to orders, cancellations, returns, and refunds.
If you work for a Partner on Booklio

For those working for one of our Partners (such as an employee, contractor, etc.), we may collect:
  • Contact Information: Name, role title, company's name, email, phone number, login details, and results from KYC and ID verification (no underlying documents are kept).
  • Company Details: Information like company address, nature of business (like salon, spa, gym), content of consultation forms, appointments (past and upcoming), point-of-sale data, payment processing data (which is only visible to our payment processors), analytics and reports, client details, promotional content, and marketing materials.

Note: We also process some information for the company that isn't considered personal data, such as financial details and product inventory.
Receiving marketing content from Booklio

Should we send offers, updates, or other promotional material:
  • We gather contact information (as outlined above) and also record your marketing preferences, which indicate what content you wish to receive from us.
  • This data is used to send updates, offers, newsletters, insights, and other promotional content. We might also use it for tailored marketing to present offers, features, services, products, or partners we believe you might find appealing.
  • If you are associated with a company we are looking to partner with, we may contact you regarding potential opportunities with Booklio. Your feedback may also be solicited through surveys and other research methods.

Opting out of marketing communications is straightforward; just click on the “unsubscribe” link found at the end of our promotional messages.
If we send you offers, updates or other marketing material from us We may collect contact information (as explained above), like your name and email address. We may also collect marketing preferences, which are our records of what information you would or would not like to receive from us, and if you have opted out of any direct marketing. We use this contact and marketing preference information to send you offers, updates, promotions, newsletter(s), insights and other marketing material. send you with a personalised marketing, including offers, features, services, products and Partners we think you may be interested in. If you work for a company we are interested in partnering with, we may contact you about our Services and opportunities with Booklio . Contact you to ask for feedback, including through surveys and other marketing research. You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates.
If we send you offers, updates, or other marketing material from us
We may collect contact information (as explained above), like your name and email address.
We may also collect marketing preferences, which are our records of what information you would or would not like to receive from us, and if you have opted out of any direct marketing.

We use this contact and marketing preference information to:
  • Send you offers, updates, promotions, newsletter(s), insights, and other marketing material.
  • Provide you with personalized marketing, including offers, features, services, products, and Partners we think you may be interested in.
  • If you work for a company we are interested in partnering with, we may contact you about our Services and opportunities with Booklio.
  • Contact you to ask for feedback, including through surveys and other marketing research.

You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates.
The information has been updated to reference "Booklio". Let me know if there are more changes needed!

Who do we share your information with?

If you are a Client We will share your information with our Partners if you have asked us to (for example, if you want to connect with, order from or make a booking with one of our Partners). We may share your contact and account information, and they will receive any other information you provide through Booklio (for example, completing a Partner's consultation form). Partners may use this information to manage your communications, orders and bookings with them. If you leave a public review for a Partner (or any of their products in their shop on our Services), your rating, review, review date, and first name and last initial will be published on Booklio . Other Booklio users and members of the public may be able to see your reviews. Reviews may be published or syndicated on third party websites. Public reviews will survive the termination or expiry of the Booklio Terms of service. If you work for a Partner Booklio users may rate the Partner you work at or for, and may rate you as an individual. Your individual ratings may be shared with the relevant Partner, and may be publicly available on our Services. We may publish limited Partner information (including individual and business public reviews and ratings) to other websites, for example so it can be included in search results or advertising (including online and offline advertising and promotional media, including, but not limited to Google, Google AdWords, Facebook Ads, Twitter, email distribution lists, and third-party business partners and affiliates). If Booklio processes your information as a Client, Partner staff, or otherwise We may also share your information with: any member of our company group, which means our ultimate holding company and its subsidiaries, and/or our subsidiaries who may support our processing of personal information under this Notice. our service providers, organisations who process your personal data on our behalf and in accordance with our instructions and the data protection law. This includes supporting the services we offer through the Site, in particular those providing website and data hosting services, distributing communications we send, supporting or updating marketing lists, customer support, facilitating feedback on our services, digital invoicing and payment processing providers who provide secure payment processing services, and providing IT support services from time to time. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions. if you create a Partner Account with us by using a Referral Link the Partner who the Referral Link relates to may view the progression of your Partner Account if we run surveys, competitions, promotional campaigns, offers or other occasional activities and you opt-in, we may share certain information with our commercial partners (for example, if you chose to enter into a prize draw we run with a third party). We will provide more detailed privacy information at the time. our auditors, legal advisers and other professional advisers; if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer. any person to whom disclosure is necessary to enable us to protect our rights, property, or safety, our clients, or other third parties, and to enforce our rights under this Notice or under any agreement (for example, our Terms of Use and Terms of Service) with you. This includes exchanging information with other companies and organisations for the purposes of detecting and preventing fraud and cyber-crime. if required to do so by court order or if we are under a duty to disclose your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation. This includes exchanging information with law enforcement agencies, regulators, or other similar government bodies.
Who do we share your information with?

If you are a Client
We will share your information with our Partners if you have asked us to (for example, if you want to connect with, order from or make a booking with one of our Partners). We may share your contact and account information, and they will receive any other information you provide through Booklio (for example, completing a Partner's consultation form). Partners may use this information to manage your communications, orders, and bookings with them.
If you leave a public review for a Partner (or any of their products in their shop on our Services), your rating, review, review date, and first name and last initial will be published on Booklio. Other Booklio users and members of the public may be able to see your reviews. Reviews may be published or syndicated on third-party websites. Public reviews will survive the termination or expiry of the Booklio Terms of Service.

If you work for a Partner

Booklio users may rate the Partner you work at or for, and may rate you as an individual. Your individual ratings may be shared with the relevant Partner, and may be publicly available on our Services.
We may publish limited Partner information (including individual and business public reviews and ratings) to other websites, for example so it can be included in search results or advertising (including online and offline advertising and promotional media, including, but not limited to Google, Google AdWords, Facebook Ads, Twitter, email distribution lists, and third-party business partners and affiliates).
If Booklio processes your information as a Client, Partner staff, or otherwise

We may also share your information with:
  • any member of our company group, which means our ultimate holding company and its subsidiaries, and/or our subsidiaries who may support our processing of personal information under this Notice.
  • our service providers, organizations who process your personal data on our behalf and in accordance with our instructions and the data protection law. This includes supporting the services we offer through the Site, in particular those providing website and data hosting services, distributing communications we send, supporting or updating marketing lists, customer support, facilitating feedback on our services, digital invoicing, and payment processing providers who provide secure payment processing services, and providing IT support services from time to time. These organizations (which may include third-party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions.
  • if you create a Partner Account with us by using a Referral Link the Partner who the Referral Link relates to may view the progression of your Partner Account.
  • if we run surveys, competitions, promotional campaigns, offers, or other occasional activities and you opt-in, we may share certain information with our commercial partners (for example, if you chose to enter into a prize draw we run with a third party). We will provide more detailed privacy information at the time.
  • our auditors, legal advisers, and other professional advisers;
  • if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer.
  • any person to whom disclosure is necessary to enable us to protect our rights, property, or safety, our clients, or other third parties, and to enforce our rights under this Notice or under any agreement (for example, our Terms of Use and Terms of Service) with you. This includes exchanging information with other companies and organizations for the purposes of detecting and preventing fraud and cyber-crime.
  • if required to do so by court order or if we are under a duty to disclose your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation. This includes exchanging information with law enforcement agencies, regulators, or other similar government bodies.

Where do we store your information?
Booklio operates globally and other countries in the European Economic Area ("EEA"). We generally don't share personal data between group companies. We may transfer your personal information outside the EEA: in order to store it; in order to enable us to provide our Services to you; in order to facilitate the operation of our businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights; and where we are legally required to do so. We will put legal protections in place to safeguard personal data transfers in compliance with data protection laws. We may transfer your personal information outside the EEA, including to the key organisations listed here. We update our partners and service providers as we grow, and will update this Notice regularly. For more information about how we currently transfer and protect data, please contact [email protected]

Where do we store your information?

Booklio operates globally, including in the European Economic Area ("EEA"). We generally don't share personal data between group companies.
We may transfer your personal information outside the EEA:
  • in order to store it;
  • in order to enable us to provide our Services to you;
  • in order to facilitate the operation of our businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights; and
  • where we are legally required to do so.
We will put legal protections in place to safeguard personal data transfers in compliance with data protection laws.
We may transfer your personal information outside the EEA, including to the key organisations listed here.
We update our partners and service providers as we grow, and will update this Notice regularly. For more information about how we currently transfer and protect data, please contact [email protected].
How do we protect your information? All information you provide to us is securely stored. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption. All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies. Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us – even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Payment processing Payments made on our Services are made through our payment gateway provider, stripe . You will be providing credit or debit card information directly to Stripe (or Checkout), which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Booklio can view pseudonymized cardholder and card details. In addition, Booklio stores the following card information: card brand, card holder name, card's last four digits, card expiry month and expiry year.
How do we protect your information?

All information you provide to us is securely stored. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry-standard security and encryption.

All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies.

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us – even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorized access.

Payment processing
Payments made on our Services are made through our payment gateway provider, stripe ("Checkout")). You will be providing credit or debit card information directly to stripe (or Checkout), which operates a secure server to process payment details, encrypting your credit/debit card information and authorizing payment. Booklio can view pseudonymized cardholder and card details. In addition, Booklio stores the following card information:
  • card brand,
  • cardholder name,
  • card's last four digits,
  • card expiry month and expiry year.
External sitesBooklio may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Booklio does not accept any responsibility or liability for these policies or any content on external sites and does not necessarily endorse the views expressed within them. Booklio has no control over the availability of any of these websites. Please check each site's policies before you submit any personal information to these websites. How long is your information kept for? We will generally process personal information: for as long as it is necessary for the purpose(s) for which it was originally collected (for example, holding it on behalf of a Partner, or for as long as you have an account with us), and for up to six years after that to identify any issues and resolve any legal proceedings. We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of legal proceedings, or we are aware of pending or ongoing legal proceedings. In some circumstances, we may keep data longer if applicable law says we have to. If you have opted to receive insights, newsletters, or other promotional material, but later decide to opt out from receiving these updates, or object to any other processing of your personal information, we may keep a record of your opt-out or objection so we can respect your preferences. We may keep aggregated, anonymised or pseudonymized data – for example, for reporting and analytics – for longer periods. Aggregated data In some circumstances we will anonymise your personal data (so that it can no longer be associated with you and you cannot be re-identified). This anonymised data (for example, aggregated statistics) is no longer personal data, and we may keep and use this anonymised information indefinitely without further notice to you. We use this to help us provide, develop and improve our services, including to: better understand how people use our Services, provide our Partners and Clients with information about our Services, including user statistics (e.g. total numbers, broad demographics statistics), and develop useful insights and improvements to the Services.
External sites

Booklio may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Booklio does not accept any responsibility or liability for these policies or any content on external sites and does not necessarily endorse the views expressed within them. Booklio has no control over the availability of any of these websites. Please check each site's policies before you submit any personal information to these websites.
How long is your information kept for?
We will generally process personal information:
  • for as long as it is necessary for the purpose(s) for which it was originally collected (for example, holding it on behalf of a Partner, or for as long as you have an account with us), and
  • for up to six years after that to identify any issues and resolve any legal proceedings.
We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of legal proceedings, or we are aware of pending or ongoing legal proceedings. In some circumstances, we may keep data longer if applicable law says we have to.
If you have opted to receive insights, newsletters, or other promotional material, but later decide to opt out from receiving these updates, or object to any other processing of your personal information, we may keep a record of your opt-out or objection so we can respect your preferences.
We may keep aggregated, anonymised or pseudonymized data – for example, for reporting and analytics – for longer periods.
Aggregated data
In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you and you cannot be re-identified). This anonymised data (for example, aggregated statistics) is no longer personal data, and we may keep and use this anonymised information indefinitely without further notice to you.
We use this to help us provide, develop and improve our services, including to:
  • better understand how people use our Services,
  • provide our Partners and Clients with information about our Services, including user statistics (e.g. total numbers, broad demographics statistics), and
  • develop useful insights and improvements to the Services.
What rights do you have with your personal information? In certain circumstances, you have the following rights: to be provided with a copy of your personal information held by us; to request the correction or deletion of your personal information held by us; to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example); to object to the further processing of your personal information, including the right to object to marketing; to request that your provided personal data be moved to a third party, and to withdraw consent. If you wish to exercise any of these rights in relation to the personal information we hold about you, you can contact us at [email protected] . If you have any concerns, you have the right to lodge a complaint with a data protection supervisory authority.

What rights do you have with your personal information?

In certain circumstances, you have the following rights:
  • to be provided with a copy of your personal information held by us;
  • to request the correction or deletion of your personal information held by us;
  • to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);
  • to object to the further processing of your personal information, including the right to object to marketing;
  • to request that your provided personal data be moved to a third party, and
  • to withdraw consent.

If you wish to exercise any of these rights in relation to the personal information we hold about you, you can contact us at [email protected]. If you have any concerns, you have the right to lodge a complaint with a data protection supervisory authority.